Return & Refund Policy

Moments of Fashion is a brand of Sree Varadha Jewellery. We want you to love what you buy. If something isn't right, here is exactly how returns, exchanges and refunds work.

1. 10-day returns

You can request a return within 10 days of receiving your order. To be eligible, the item must be unused and unworn, in its original condition, with its tags and original packaging, and with proof of purchase (order number or invoice).

2. How to start a return

Email info@getmoments.in or WhatsApp +91 98940 37616 within 10 days of delivery with your order number, the item you want to return and the reason. We will reply with return instructions and a return shipping label that you can download and print. Items sent back without first requesting a return cannot be accepted.

Return address:

Moments of Fashion (Sree Varadha Jewellery)

119/1, P.V. Kovil Street, Udumalpet, Tirupur District, Tamil Nadu 642126, India

3. Return shipping costs

• Defective, damaged or wrong item: we pay the return shipping.
• Change of mind or any other reason: the customer pays the return shipping.

There is no restocking fee.

4. Damaged, defective or wrong items

Please check your order as soon as it arrives. If the item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with clear photos (an unboxing video helps us resolve it faster). We will arrange a free replacement or a full refund.

5. Exchanges

Exchanges are accepted within the same 10-day window for a different size, colour or design, subject to stock. Follow the same steps as a return and tell us which item you would like instead. If the new item costs more, you pay the difference; if it costs less, we refund the difference.

6. Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are made to your original payment method within 10 business days. For Cash on Delivery orders, we refund to your bank account or UPI ID. Your bank may take a few extra days to show the credit.

7. Personalised and engraved items

Items made to your order, such as name or photo engraving and other personalised jewellery, cannot be returned or exchanged for change of mind, or for errors in the details you provided (for example spelling). They can be replaced or refunded only if they arrive damaged, defective, or different from the design you approved. Please report such issues within 48 hours of delivery.

8. Items that cannot be returned

• Personalised or engraved items (except as described in section 7)
• Items that have been worn, used, altered or damaged after delivery
• Items returned without their tags or original packaging
• Gift wrapping and customisation charges

Need help?

Email: info@getmoments.in

Phone / WhatsApp: +91 98940 37616